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Refund Policy

On-time Delivery

We guarantee that our products are delivered on time. On-time Delivery starts the moment we have shipped out the product. If you have purchased anything on HDRiG Store but didn't receive it within the guaranteed delivery time, you can get a full refund.

Full refunds are not available under the following circumstances:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

2. Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster)

3. Other exceptional circumstances outside the control of HDRiG Store

4. Unauthorized charges made to your bank account (e.g. if you bypassed HDRiG Store and made a payment directly to us)

Returns & Refund Guarantee

When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems. You will then be able to request a full refund and return the item, or keep the item and agree on a partial refund with us.

The following situations are not included:

1. An item you claim is not as described, but we can prove that it is.

2. Items are as described, but you no longer want them.

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